Thanks for shopping at Retouchegroup.com,
If you are not entirely satisfied with your purchase, we’re here to help.
You have 24 hours to return an item from the date you received it.
To be eligible for a return:
your item must be unused and in the same condition that you received it
Your item must be in the original packaging
Your item needs to have the receipt or proof of purchase
We cannot accept returns for bespoke or made to order fittings.
If you wish to return any of you shop fitting items we will only repay the price of the items not your delivery cost.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non¬refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us